Privacy policy | Appetite Uganda

1. Who we are

This policy explains how Appetite Pet Mart, a business of ADMA International Ltd ("we", "us"), collects and uses your personal information when you use appetiteuganda.com or sign up with us.

We follow Uganda's Data Protection and Privacy Act, 2019 and the Data Protection and Privacy Regulations, 2021. This policy applies to our Uganda website and customers only.

Contact for privacy questions: hello@appetiteuganda.com · 0757 346777 (call/WhatsApp)
Head Office: Plot 140/142 Kungu Road, Buwate, Najera

2. Information we collect

We collect only the contact details you give us when you sign up on our website:

Your name
Your phone number
Your email address
Any details on the sign-up form, such as number of dogs or breed type

We do not ask for sensitive information such as ID numbers, health details or bank card numbers through the sign-up form.

We do not knowingly collect information from children under 18. If you think a child has signed up, contact us and we will delete it.

3. How we use your information

We use your contact details, with your consent given at sign-up, to:

Respond to your questions, orders and complaints
Send you updates, offers and pet-care tips by SMS, WhatsApp or email
Keep a record of our customers so we can serve you better

You can stop marketing messages at any time by replying STOP, clicking "unsubscribe", or contacting us. We will never sell or rent your personal information.

4. Where your information is stored and who we share it with

Your information is kept in our customer management system (Odoo). It is hosted on a server in Uganda managed by our IT provider, Kola Technologies. Kola Technologies handles the data only on our instructions and may not use it for its own purposes.

We share your information only:

With service providers who help us run the business (for example our IT host, or SMS and email services), and only as much as they need
When the law requires it, for example at the request of a court or government authority

We do not send your information outside Uganda. If that changes, for example if we start using an overseas email or messaging service, we will update this policy and protect your information as the law requires.

5. How long we keep it and how we protect it

We keep your contact details while you remain our customer. If you ask us to, or after 2 years without any contact from you, we delete them.

We protect your information with password-protected access, limiting it to staff who need it, and relying on the security measures of our IT provider. If a data breach puts your information at risk, we will notify the Personal Data Protection Office and, where needed, you.

6. Your rights

You have the right to:

Ask what information we hold about you and get a copy
Ask us to correct it
Ask us to delete it
Withdraw your consent or object to marketing at any time

To make a request, email hello@appetiteuganda.com or call/WhatsApp 0757 346777. We will respond within 7 working days. If you are not satisfied with our response, you can complain to Uganda's Personal Data Protection Office (PDPO).